Human Performance Solutions
Human Performance Solutions

Performance Improvement is at the core of the CPS Professional Services management consulting mission. While our Business Transformation practice analyzes improvement at the workgroup or organizational level, our Human Performance Solutions practice (HPS) focuses on the individual employee. We develop strategies that center on individual performance improvement throughput, by examining existing situations, identifying missing or ineffective parts of the process puzzle, and prescribing a mix of interventions that generate real results. We provide:

Organizational Development, Talent Management and Change Management
Our organizational development offerings encompass strategic planning, management efficiency assessments, policy and procedure development, and organizational realignment. We employ best practices in Human Capital Management for workforce development, including expert learning management, employee performance management, performance measurement, competency management, and succession planning.

CPS incorporates a comprehensive change management strategy or process for each of its projects to ensure that the impact of change is moderate and that key stakeholders and their employees buy in to the new way of thinking about and functioning within their organization.

Policy & Procedure Writing
Organizations that want to the improve efficiency of their day-to-day operations, reduce costs, and eliminate duplicated efforts turn to CPS to discover and document the hidden processes frequently overlooked in daily operation. Following standard, proven research methods, we turn expert elicitation into Standard Operating Procedures and policies.

Our team of HPS professionals can build a Concept of Operations to document practices for an organization's next generation of staff. We review the Concept of Operations to develop a prioritized assessment of the baseline policies that are required, and identify those that need to be written.

Over the years, we have developed a library of re-usable templates and formats to write standardized, consistent policies and procedures. We can train permanent employees to continue writing new policies and procedures as well as maintain existing ones. Our Standard Operating Procedures and policies are produced in an ISO-conformant format that can form the basis for an audit for organizational ISO certification. We write procedures that are consistent with OMB Circular 123 Guidelines and conform to the International Standards Organization (ISO) documentation standards. We can establish an electronic and paper-based reference library for all SOPs and policies that is accessible to client personnel who may be geographically dispersed around the world.

CPI/Lean Six Sigma Process Improvement
When an organization needs to change the way it does business, CPS is prepared to conduct a comprehensive analysis and design workflows and processes within and between organizations. Starting with the facilitation of business process discussions, CPS continues to conduct research by talking with stakeholders. Our team assesses existing processes by benchmarking them against industry standards. Moving forward, we work with clients to outline the key concepts and guiding principles for the appropriate solution.
DMAIC Model Phases and Lean Six Sigma Tools Used
CPS uses Lean Six Sigma (LSS) methods to develop improved processes. Lean Six Sigma is a system representing two distinct methodologies—Lean and Six Sigma. The methodology used depends on the problems to be solved:
  • For flow and waste-elimination problems, focus is placed on Lean.
  • For defect and control problems,
    focus is placed on Six Sigma.
Our team of LSS Green Belts and Black Belts apply statistical methods and tools indicated for each phase of the DMAIC model of process improvement, as shown.

This approach has delivered superb project results while simultaneously building self-sustaining capability. Today the CPS Team is deploying this approach successfully within many organizations, including the U.S. Army. Results are documented to be consistent with ISO 9000 Quality Standards.

Learning and Development/Instructional Design/Training
When policies and procedures are in place, we offer instructor-led training or electronically-aided information dissemination to your staff, vendors or other stakeholders. CPS Training provides a variety of delivery options for professionally-developed coursework and self-help devices. Following the commercial industry's best practices, we build our classroom and e-learning material according to Instructional System Design (ISD) methodology, which has evolved from its original US Army roots to become the standard for today's training development. The ADDIE Model—Analyze, Design, Develop, Implement and Evaluate—informs our development of instructor and participant guides, and it also directs the creation of webinar and web-based training programs.

Our training can be delivered through Instructor-Led Training (ILT); and through webinar delivery via WebEx, Live Meeting, or Go to Meeting; and is refreshed through self-paced, SCORM- and 508-compliant web-based learning objects that have Level 2 or higher interactivity. Our ILT is customized for each client to reflect its unique business rules and processes.

Strategic Communications
CPS helps clients develop communication management plans and techniques to control information flow through a global network of internal and external audiences, while maintaining a desired corporate image. A cohesive communications strategy involves systematically planning and delivering deliberate messages, using the appropriate media, to designated audiences at scheduled, appropriate times, to support an organization's long-term goals.

We can introduce a predictable annual communications lifecycle to increase and capitalize on opportunities for creating new outputs by repurposing media. Our team combines communications and practical skills to plan, design, and create deliverables that advance an organization toward its communications goals in areas such as: internal and external outreach; conferences and exhibits; interactive and state-of-the-art new media communications products and services; accessible and visually appealing public and internal web sites; business and data services analysis for all communications products, services, and activities; and transition plans and other documents.

Contact us for further information.