Performance Improvement is at the core of the CPS Professional Services management consulting mission. While our Business Transformation practice analyzes improvement at the workgroup or organizational level, our Human Performance Solutions practice (HPS) focuses on the individual employee. We develop strategies that center on individual performance improvement throughput, by examining existing situations, identifying missing or ineffective parts of the process puzzle, and prescribing a mix of interventions that generate real results.

• Talent Management
• Organizational Development
• Change Management
• Policy & Procedure Development
• Lean Six Sigma Process Improvement
• Learning and Development
• Communications Management

Our organizational development offerings encompass strategic planning, management efficiency assessments, policy and procedure development, and organizational realignment. We employ best practices in Human Capital Management for workforce development, including expert learning management, employee performance management, performance measurement, competency management, and succession planning.

CPS incorporates a comprehensive change management strategy or process for each of its projects to ensure that the impact of change is moderate and that key stakeholders and their employees buy in to the new way of thinking about and functioning within their organization.

Organizations that want to the improve efficiency of their day-to-day operations, reduce costs, and eliminate duplicated efforts turn to CPS to discover and document the hidden processes frequently overlooked in daily operation. Following standard, proven research methods, we turn expert elicitation into Standard Operating Procedures and policies.

Our team of HPS professionals can build a Concept of Operations to document practices for an organization's next generation of staff. We review the Concept of Operations to develop a prioritized assessment of the baseline policies that are required, and identify those that need to be written.

Over the years, we have developed a library of re-usable templates and formats to write standardized, consistent policies and procedures. We can train permanent employees to continue writing new policies and procedures as well as maintain existing ones. Our Standard Operating Procedures and policies are produced in an ISO-conformant format that can form the basis for an audit for organizational ISO certification. We write procedures that are consistent with OMB Circular 123 Guidelines and conform to the International Standards Organization (ISO) documentation standards. We can establish an electronic and paper-based reference library for all SOPs and policies that is accessible to client personnel who may be geographically dispersed around the world.

When an organization needs to change the way it does business, CPS is prepared to conduct a comprehensive analysis and design workflows and processes within and between organizations. Starting with the facilitation of business process discussions, CPS continues to conduct research by talking with stakeholders. Our team assesses existing processes by benchmarking them against industry standards. Moving forward, we work with clients to outline the key concepts and guiding principles for the appropriate solution.