Quality Assurance Plan              

 

1.0 CPS Professional Services, LLC Team is Committed to Quality

The CPS Professional Services, LLC (CPS-PS) quality assurance approach provides consistent, measurable program performance while maintaining alignment to the SeaPort-e program business and mission objectives. CPS-PS recognizes and embraces the importance that the SeaPort-e places on ensuring the quality of the products and services used to support the transformation of the nation’s services. The CPS-PS Quality Assurance Plan (QAP) is based on our proven quality assurance best practices that have been tailored to SeaPort-e business requirements. Our approach is flexible document that will evolve with SeaPort-e‘s mission and is refined through our continuous improvement process.

The SeaPort-e program is complex and encompasses a wide range of potential Task Orders (TOs). This requires the application of our proven, repeatable processes by highly qualified and experienced personnel. To address this requirement, CPS-PS has established the following quality control goals for this program:

  • Work in a collaborative manner to align all personnel to the achievement of predictable, quality products and services
  • Establish performance measures that ensure effective, predictable performance, while demonstrating commitment to work in partnership with the SeaPort-e customer to achieve all goals of the program
  • Objectively evaluate adherence of the performed process and associated work products and services to applicable process descriptions, standards, procedures, and the Performance Work Statement
  • Proactively measure, report, communicate, and collaborate with the SeaPort-e customer on the quality levels of processes and project work products
  • Consistently ensure the on-time delivery of all products and services.

Quality is not an afterthought for us.  It is a core competency that is an integral part of our work performance process. We understand that quality is everyone’s responsibility and that total quality is the only acceptable standard.  We develop processes and establish measures to drive performance improvements to achieve business objectives, and we will bring that focus and effort to this project.

 

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