Quality Assurance Program

The CPS Team is committed to Quality

The CPS Quality Assurance Program ensures our focus on consistent, measurable program performance for all project tasks and deliverables. We use proven Standard Operating Procedures, developing them to ensure continuous process improvement, while maintaining alignment to SeaPort-e program business and mission objectives. CPS recognizes and embraces the importance of ensuring the quality of products and services used to support the transformation of the nation’s services. The CPS Quality Assurance Program (QAP) is based on best practices, tailored to SeaPort-e business requirements. Our approach is a proven standards-based methodology that provides an interface for adjustment, for evolution with SeaPort-e‘s mission, and for continuous improvement. With strong reliance on proven Lean Six Sigma methodology, we assist the Contracting Officer, Contracting Officer Representative, and Task Order Managers in reducing risk and improving products, services, and processes. CPS mobilizes a core staff, trained and experienced using Lean Six Sigma (LSS)/Continuous Process Improvement (CPI) methodologies. Trained in LSS/CPI concepts such as Design, Measure, Analyze, Improve, Control (DMAIC); Design for Lean Six Sigma (DFLSS); Modeling and Systems Thinking/Dynamics, our seasoned LSS Black Belt and Master Black Belt professionals are ready to execute strategic and tactical projects focused on business process modeling and re-engineering on behalf of The SeaPort-e program encompasses a wide range of Task Orders (TOs), requiring the application of proven, repeatable processes by highly qualified and experienced personnel. To address this requirement, CPS has established the following quality control goals for this program:

• Work in a collaborative manner to align all personnel to the achievement of predictable, quality products and services
• Establish performance measures that ensure effective, predictable performance, while demonstrating commitment to work in partnership with the SeaPort-e customer to achieve all goals of the program
• Objectively evaluate adherence of the performed process and associated work products and services to applicable process descriptions, standards, procedures, and the Performance Work Statement
• Proactively measure, report, communicate, and collaborate with the SeaPort-e customer on the quality levels of processes and project work products
• Consistently ensure the on-time delivery of all products and services

Quality is a core competency integral to our work performance process. Our position is that quality is everyone’s responsibility, that total quality is the only acceptable standard. We develop processes and establish measures to drive performance improvements and thereby to achieve business objectives. We will bring that focus and effort to each Task Order associated with SeaPort-e.