CPS supports delivery teams through the Program Support Office (PSO), which is staffed by PMP certified professionals. These PMP professionals utilize PMBOK® methodologies and best practices ensuring high quality service and solutions. The team has successfully handled all the normal project management issues that occur during the life of a large-scale program and has proven that these issues can be mitigated and addressed with minimum disruption to the program. This is accomplished by using a staff dedicated to the client Program Management Office (PMO), to coordinate training, assignment of resources, and reporting of project results and progress toward certification. Our PMO expertise is extensive and we are ready to apply it for new and current clients.
Program Management Office Design & Implementation Services include:
Strategy Implementation - Once a strategy has been identified, it is put into practice. This involves organizing, resourcing, and utilizing change management procedures to deliver operational excellence.
Project Planning - Selected projects should support the organization’s major business and strategic goals. Our Program Managers will develop the work breakdown structure to organize and define the total scope of the project. This includes estimating costs, resource requirements, activities, scope, and schedule – while planning for risk.
Communication Plans - To ensure the mission, implementation, and results are understood enterprise-wide, CPS prioritizes and establishes consistent communication planning. Our experts facilitate the development of organization-wide messages by choosing a communications vehicle that best suits the audience.
Change & Configuration Management - An organizational process designed to enable employees to receive and embrace change in the current business environment. To achieve this, CPS employs trained performance subject matter experts who understand the importance of recognizing stakeholder’s perspective and manage communications at all levels of the organization.
Knowledge Management - Knowledge encompasses strategy, practice, method, approach, and data. CPS recognizes the importance of capturing this data and having the ability to use it accordingly will effectively improve future decisions. We have experience documenting best practices and getting the right information to the right people within the organization.
Quality Compliance - CPS monitors and evaluates various features of an organization’s program to maximize the standard of quality obtained in the process. Understanding the client is important. To collect feedback, CPS conducts quality reviews and administers satisfaction surveys.
Performance Management - The process of improving the performance of an organization, a department, employee, or even the processes to create a product or service. The desired outcome is to develop organizational effectiveness to accomplish missions and goals. Successful implementation and completion can provide results including direct financial gain, a motivated workforce, improved management control, and greater program effectiveness.
Dashboards and Metrics - At the end of the day, it is all about performance outcomes. CPS has developed a series of dashboards that provide visibility and timely insight into project and program performance. These tools are easily customizable to meet the needs of our clients.